Frequently Asked Questions

Yes. Available retail products such as challenge coins, limited releases, coin displays, resin pieces, and other ready-to-sell items can be purchased directly through the online shop.

Not always. Retail products can be purchased through the shop, but custom projects and bulk orders are quoted separately so we can confirm the details, timeline, and pricing before payment.

Online shop orders are processed securely through our checkout. Custom and bulk orders are paid by invoice after the quote has been reviewed and approved.

Yes. After placing an order, you should receive an order confirmation with your purchase details.

Yes. We create custom challenge coins, coin boards, resin pieces, wood designs, and specialty projects. Custom work begins with a quote request.

Submit the custom quote form with your project details, quantity, deadline, and any artwork or inspiration files. Once we review the request, we will follow up with next steps.

Yes. The custom quote form includes an artwork upload field. You can upload logos, sketches, reference images, or design files to help us understand your project.

Common artwork and image files such as PNG, JPG, SVG, PDF, and design files may be accepted. If you are not sure whether your file will work, submit what you have and include a note with your request.

No. Finished artwork is helpful, but it is not required. You can submit an idea, sketch, reference image, or description, and we will review what is needed.

Timeline depends on the type of project, quantity, materials, design complexity, and current production schedule. We will provide timing details after reviewing your quote request.

Yes. Bulk orders are available for departments, units, teams, organizations, events, and special projects.

Bulk orders are not processed through standard checkout. They are reviewed individually and paid by invoice after the order details are confirmed.

Bulk pricing can depend on quantity, design details, materials, production needs, and shipping requirements. Quoting separately allows us to provide more accurate pricing and timelines.

Please include the product type, quantity, deadline, artwork or logo files, design notes, and any special requests.

Yes. We can review custom coin requests for departments, units, organizations, teams, events, and commemorative designs.

Possibly. If you are interested in a previous design, contact us with the product name or a screenshot/photo, and we can let you know whether a reorder or similar custom project is possible.

Limited-edition products are produced in limited quantities. Once they sell out, they may not be restocked.

The Sold Out Archive shows past releases and completed designs that are no longer available for standard checkout. It is a way to view previous work and collector pieces.

Yes. Shipping is available for online shop orders. Shipping options and costs are shown during checkout when applicable.

Shipping is based on the product type, weight, and order details. Heavier items such as boards or larger custom pieces may have different shipping costs than smaller items.

Yes. When tracking is available, it will be provided after the order has been fulfilled.

They may. Custom and bulk orders are reviewed individually, and shipping details will be confirmed as part of the quote or invoice process.

Please contact us as soon as possible with your order details and photos if applicable. We will review the issue and help determine the next step.

Because custom orders are made specifically for each customer, they may not be eligible for standard returns. If there is an issue with your custom order, please contact us so we can review it.

If you need to cancel an order, contact us as soon as possible. Orders that have already shipped or moved into production may not be eligible for cancellation.

You can use the contact form for general questions or the custom quote form for project requests.

Use the shop for ready-to-purchase products, the custom quote form for custom design work, and the contact form for general questions.